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GLOCO COLLECTIVE

GLOCO COLLECTIVEGLOCO COLLECTIVEGLOCO COLLECTIVE
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ABOUT US
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REFUND & SHIPPING POLICY

GLOCO COLLECTIVE

GLOCO COLLECTIVEGLOCO COLLECTIVEGLOCO COLLECTIVE
HOME
ABOUT US
GlOW PRODUCTS
GLOW BLOG
RESOURCES
FAQ
REFUND & SHIPPING POLICY
More
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  • ABOUT US
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  • REFUND & SHIPPING POLICY

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Refund & Shipping Policy

Due to the handmade nature of our products, all sales are final. If anything arrives damaged or incorrect, we’ll make it right πŸ’«


To report a problem:

  • Contact us at ebony@glococollective.com within 5 days of delivery.
     
  • Include your order number, a brief explanation, and a photo if applicable.
     

We’ll assess and either issue a replacement or a partial refundβ€”at our discretion.


Note: Refunds won’t be issued for:

  • Buyer’s remorse
     
  • Incorrect address input
     
  • Digital product downloads


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We pack every order with love, prayer, and bubble wrap!


Processing Time: 

 

  • Orders are typically processed within 1–2 business days for room sprays and journals. Candle orders can take 7 business days before shipping (hand-poured & cured).
     
  • During high-volume seasons (launches, holidays), allow extra timeβ€”we’ll keep you updated via email.


Delivery Estimates: 


  • Standard Domestic Shipping (U.S.): 5–8 business days after processing
     
  • Local Delivery (Charlotte, NC): Available for select dates/times. You'll receive an email with pickup instructions.All local delivery orders are $5.00.
  • In-Person Pickup (Charlotte, NC): Northlake Mall


Shipping Carriers: 

 We primarily ship via USPS or UPS, depending on package size and destination.


Delays & Lost Packages: 

 Once a package leaves our hands, we are not responsible for delays due to weather, carrier issues, or incorrect addresses. But if your glow got lost in the  mail, let us knowβ€”we’ll do what we can to help. 

  • REFUND & SHIPPING POLICY
  • TERMS AND CONDITIONS
  • PRIVACY POLICY

Copyright Β© 2025 GloCoCollective - All Rights Reserved.

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